Shipping

Last updated: 15 September 2026

Complimentary shipping is included on every Novaire order. This page is the shipping policy for the store. It covers packing time, delivery estimates, tracking, and how returns work with an unused piece.

1. Cost

Standard shipping is free at checkout on all orders, to addresses Shopify checkout accepts. There is no extra shipping line at the cart for the standard service we offer.

2. Packing and dispatch

Each piece is packed to order. We aim to pack and hand the parcel to the carrier in 7–12 business days after you place the order. Quality takes time. Weekends and public holidays are not counted as business days.

You will receive an order confirmation by email. A second note follows when the parcel is with the carrier and a tracking number is available.

3. Delivery after dispatch

Once the carrier has the parcel, typical transit is:

United States: 3–5 days
Worldwide: 7–10 days

These are estimates, not a guaranteed arrival date. Customs, remote addresses, incorrect details, or carrier delays can add time. We are not able to control border checks.

4. Tracking

Use the tracking link in your shipping email, or Track your order in the footer (you will need the email used at checkout). If a number has not appeared after 12 business days, write to us through Contact us and include your order number.

5. Address and customs

You are responsible for a complete, accurate shipping address. If a parcel is returned because the address was wrong, we will help arrange a reship where we can; extra carrier fees may apply. International orders may be subject to import duty or tax in your country. Those charges, if any, are the receiver’s responsibility.

6. Returns

Returns are accepted on unused pieces in the packaging they arrived in. Start with Contact us and your order number. We will tell you how to send the piece back. A returned item should be unworn, unaltered, and complete.

Sale items, custom requests, and pieces returned damaged or incomplete may not be eligible. Shipping we paid outbound is not refunded unless the law in your place of residence requires it, or the return is because we sent the wrong piece or a defective one.

7. Lost or damaged parcels

If tracking shows delivered and you do not have the parcel, or it arrives damaged, write to us within 7 days with photos where you have them. We will work with the carrier and, where the piece is lost or damaged in transit, repair or replace it or refund the order as the situation requires.

8. Contact

Questions about an order in transit can be sent through the Contact us page on this website. Please include your order number and the email used at checkout.